Forward Deployed Engineer
RemoteUnited States
United StatesRemoteFull TimeMedia SoftwareSmall
Full TimeSmallMedia Software
Job Summary
Contribute production code in the Encoding team's sprints using Java, Kotlin, and C++ while owning US enterprise accounts technically. Cover the timezone gap by triaging and troubleshooting encoding issues during EU off-hours, driving incidents to resolution or safe handover. Travel to customer sites to support integrations, run workshops, and handle escalations in person. Feed field learnings back into sprint planning and the product roadmap, making autonomous escalate-vs-resolve calls while keeping the EU team looped in. Define the Forward Deployed playbook from scratch to standardize triage and handover processes.
Required Qualifications
- 5+ years of software engineering experience at a senior level
- Strong in Java or C++
- able to contribute production code in the encoding team's sprints
- 2+ years in a customer-facing technical role
- Cloud experience (AWS and/or GCP)
- Docker
- hands-on experience running and debugging scalable distributed services
- Strong troubleshooting on live customer systems
- log analysis
- error diagnosis
- network traces
- reproducing issues from limited information
- Open to AI-assisted development workflows
- comfortable using AI tools like Claude Code
- Excellent written and verbal English
- a track record of communicating credibly with enterprise engineering teams
- High autonomy
- comfortable owning issues end-to-end during US hours while the EU team is offline
- sound judgment on when to escalate vs. resolve
- Based on the US East Coast or in Denver
- willing to travel to customer sites regularly
- You must already have the right to work in the United States
Desired Qualifications
- Video streaming domain knowledge
- codecs (H.264/HEVC, ideally AV1)
- container formats
- HLS/DASH
- OTT encoding workflows
- Prior forward-deployed, solutions architect, or professional services experience at a SaaS or media-tech vendor
- Experience with Bitmovin or competing encoding platforms
- AWS MediaConvert/Elemental
- Harmonic
- MediaKind
- Live streaming and 24/7 operations experience
- incident management
- on-call
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