Forward Deployed Engineer
$248,000–$282,000 year
HybridNew York City, New York, United States
Job Summary
Collaborate with engineering leaders and platform teams to connect Command to existing work systems and establish operational foundations for adoption. Work directly in customer environments configuring secure access to source-control, CI/CD, and identity systems, or pair with teams to design release workflows and clarify decision-making contexts. Move between cloud infrastructure, integrations, workflow design, and engineering coaching to turn customer-specific solutions into reusable product capabilities. Write production-quality code when needed and leave customers with stronger systems for building software. Requires 6+ years of software engineering experience, strong coding skills, and the ability to operate in ambiguous, fast-moving environments. Based in San Francisco or New York City with a hybrid schedule (in-office Mon/Tue/Thu).
Required Qualifications
- 6+ years of experience in software engineering, forward deployed engineering, customer engineering, solutions engineering, implementation engineering, or a similar technical customer-facing role
- Strong coding and systems-thinking skills, with the ability to move from whiteboard to production
- Strong understanding of product development and engineering workflows, and familiarity with the systems those teams use to plan, build, ship, and debug software
- Experience building or integrating software across APIs, event flows, data models, permissions, automation, or agent-based workflows
- Strong technical judgment: you know when to customize, when to simplify, and when to push for productization
- Ability to work directly with customers and internal stakeholders without heavy structure
- Comfort operating in ambiguous, fast-moving environments where the answer is not already documented
- Strong communication skills, both written and verbal, with the ability to explain technical tradeoffs clearly to technical and non-technical audiences
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- This role is based in our San Francisco or New York City office with an office-centric hybrid schedule
- The standard in-office days are Monday, Tuesday, and Thursday
Desired Qualifications
- If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
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