Ford-Recall-Repair-Specialist

Conduct field canvassing, door knocks, and face-to-face visits to facilitate Takata airbag repairs or close cases with required documentation in your assigned territory. Utilize the Salesforce.com Dashboard to review assignments, upload repair data, and document investigative work verifying call report outcomes. Educate VIN owners on repair importance, overcome resistance, and obtain permission for specifically authorized mobile repairs while strictly following manufacturer procedures. Secure replacement parts and tools per policy, return defective items, and complete necessary documentation. Maintain required certification for mobile repairs and work with assigned dealerships and field team members. Perform investigative research using databases to locate owners and schedule appointments, then conduct follow-up calls to validate phone numbers. Work non-traditional schedules including weekends and evenings, and possess reliable transportation to access vehicles in tight spaces and varying weather conditions.