Food Manager
On-siteHerne Bay, England, United Kingdom
Job Summary
Model and coach for high standards and efficiency across the food hall while managing compliance and driving customer service excellence. Oversee daily store operations, including scheduling, payroll accuracy, and performance management, while conducting disciplinary actions and resolving employee relations issues. Assume overall responsibility for the store when senior management is absent, ensuring all colleagues receive direction to deliver for customers. Deliver against KPIs covering sales, stock availability, and colleague engagement, supported by a track record of leading teams in high-volume, fast-paced environments.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar
- Experience leading teams in a dynamic, customer-facing environment — you've inspired others, driven high performance, and created a culture where colleagues thrive
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness
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