Food Manager
On-siteLondonderry, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Model and coach for high standards and efficiency across the food hall while managing compliance and driving customer service excellence. Oversee people management by handling performance reviews, conducting disciplinaries, and ensuring accurate scheduling and pay. Assume overall responsibility for running the store, providing direction and support to colleagues to deliver for the customer. Deliver against KPIs related to sales, stock availability, and customer satisfaction while managing complex employee relations issues. Requires previous line management experience in a fast-paced operational environment with a track record of coaching teams to raise performance standards.
Required Qualifications
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar
- Experience leading teams in a dynamic, customer-facing environment — you've inspired others, driven high performance, and created a culture where colleagues thrive
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness
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