Food Manager
On-site · Warlingham, England, United Kingdom
Job Summary
Food Manager role focusing on coaching for high standards across the food hall, managing processes and customer service, and taking leadership for store operations. Responsible for performance management, scheduling and pay accuracy, disciplinary actions, and delivering KPI targets while ensuring excellent customer experiences. Requires strong people leadership in a fast-paced, customer-facing environment, with proven ability to drive high performance, manage employee relations issues, and lead operations in the absence of more senior management.
Required Qualifications
- A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
- Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
- Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
- Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
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