Food & Beverage Team member
On-siteLiverpool, England, United Kingdom
Job Summary
Serve food and drinks as ordered while ensuring guests feel comfortable and receive a personalized, welcoming experience. Maintain high cleanliness and hygiene standards personally and within the F&B environment. Set up conference and event spaces, take orders, wait tables, provide bar service, and handle in-room dining and food delivery. Process payments via the Point of Sale system for credit card and room charge transactions. Actively resolve customer queries, report issues to the line manager, and maximize revenue through up-selling. Adhere to all company policies, health and safety, and food safety procedures. Work flexibly across all departments, including weekends, while demonstrating a "can do" attitude and building strong relationships with colleagues.
Required Qualifications
- Evidence of working as part of a team
- Excellent customer service skills
- High level of personal integrity
- Excellent verbal communication skills
- Demonstrate a Can do attitude
- To care and build working relationships with your colleagues
- To be able to demonstrate a flexible attitude to working in all F&B departments
- To be professional and respectful to colleagues at all times
- To implement and maintain all food safety procedures and policies with the food and beverage outlets
- Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working
- To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained
Desired Qualifications
- Previous experience within a hotel, restaurant or any other F&B outlet
- Experience of working in a busy environment
- Evidence of working in an organised environment
- Previous experience of using an EPOS workstation
- Basic food hygiene certificate
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