Food & Beverage Supervisor | Full Time | Aloft Vaughan Mills
$47,486–$47,486 year
On-siteVaughan, Ontario, Canada
Job Summary
Supervise the Food and Beverage team to ensure efficient operations, drive performance, and maintain high engagement standards. Greet guests upon arrival, address complaints with appropriate service recovery gestures, and ensure prompt, professional attention throughout their stay. Monitor and control labour costs while assisting the Guest Service Manager with policy development and revenue goals. Manage daily operations including placing orders, performing inventory checks, and supervising kitchen and bar teams to uphold service standards. Ensure all staff are effectively trained on Brand Service Standards through consistent monitoring and feedback. Available to work nights, weekends, and holidays as required, including occasional Manager-On-Duty.
Required Qualifications
- Minimum 2 years of Food and Beverage experience in a hotel environment
- Some management/supervisory experience in a Hotel Front Desk
- Degree or Diploma in Food and Beverage Management
- Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations
- Excellent written and verbal communication skills
- Computer literate in Word and Micros
- Results are oriented with the ability to be flexible and work well in a busy and demanding
- A self-motivated individual with the ability to solve problems, initiate action, and complete projects in a timely manner with minimal supervision
- Must be friendly, energetic, enthusiastic and self-motivated, with a professional
- Available to work nights, weekends and/or holidays as required, including occasional Manager-On-Duty
Desired Qualifications
- Computer literate in Word and Micros experience is an asset
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