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Accor PacificPosted 1 month ago

Food & Beverage Supervisor

On-siteAuckland, Auckland, New Zealand

Full TimeSenior LevelEnterpriseHospitality

Job Summary

Oversee daily restaurant, bar, and event operations, anticipating guest needs and managing busy service periods with the kitchen and front office teams. Supervise and mentor F&B staff, developing rosters that balance business needs with team wellbeing while coaching on product knowledge and confidence. Maintain strict compliance with food safety, hygiene, and alcohol service standards, overseeing billing accuracy, cash handling, and regular stocktakes. Personally engage with VIP and regular guests to handle enquiries and complaints professionally, driving revenue through upselling techniques. Contribute to financial performance by controlling labour costs, reducing wastage, and implementing new service innovations.

Required Qualifications

  • at least 5+ years in a Food & Beverage Supervisory role
  • preferably in hotels or high-volume restaurants
  • Calm and solutions-focused, especially during busy or disrupted periods
  • thrive under pressure
  • leads with manaakitanga
  • showing genuine care, hospitality, and respect for others
  • Knowledgeable in alcohol service
  • Knowledgeable in wine varietals
  • Knowledgeable in beverage pairing
  • passion for sharing your knowledge

Desired Qualifications

  • Holding an LCQ
  • Holding a Manager's Certificate

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