Food & Beverage Shift Manager
On-siteCleveland, Ohio, United States
Job Summary
Manage daily food and beverage operations by supervising team leaders, sous chefs, and staff to ensure guest satisfaction, service quality, and adherence to health and safety regulations. Direct floor presence to inspect equipment, inventory, cleanliness, and state liquor agency compliance while conducting on-the-job training and daily pre-shift meetings. Oversee administrative duties including sales and labor tracking, payroll, inventories, ordering, and P&L accounting to maintain accurate records and expense control. Coordinate scheduling and rotations to maximize labor proficiency and assist in creating promotional programs to increase revenue. Build professional relationships with guests and related departments while enforcing standard operating procedures and rewarding top performers.
Required Qualifications
- Must be able to work independently
- Must be able to sit, stand or walk for long periods of time (4 hours)
- Must be able to respond calmly and make rational decisions when handling conflicts
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps), escalator, or elevator
- Must be able to lift and carry up to 50 lbs.
- Must be able to push, pull, reach, bend, twist, stoop and kneel
- Must be able to tolerate areas containing dust, loud noises, bright lights, and smoke
- Must be able to work varied shifts, weekends, and holidays as needed
- Must have the ability to act quickly and exercise good judgment under pressure/conflict situations
- Must be reliable and conscientious
- Must possess the ability to interact (in English) with guest, co-workers, and supervisory staff
- Must present a neat and professional appearance
- Must display a team player attitude
- Excellent interpersonal, customer service, leadership, communication, team building, and problem-solving skills are required
- Ability to speak distinctly and persuasively
- Must be able to fluently read, write, speak, and understand English
- Ability to write reports, business correspondence, and procedure manuals
- Knowledge of basic administrative functions including scheduling, inventory, and computer functions as well as inter-departmental communication
- Knowledge of basic food and beverage preparation and presentation
- Must be proficient in Microsoft applications (Excel, Access, Word, Outlook)
- Experience operating point of sales systems and cash transactions
Desired Qualifications
- Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- 1-3 years' experience in a supervisory capacity in a similar style operation preferred
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