Food, Beverage & Retail Counter Server
On-site · Niagara Falls, Ontario, Canada
Job Summary
The Food, Beverage & Retail Counter Sever will greet guests and provide prompt food, beverage and retail service at Niagara City Cruises, handle orders and upsell items, process transactions with cash handling accuracy, maintain an appealing and hygienic work area, manage stock replenishment, ensure compliance with health and safety standards, and support team operations across shifts including days, evenings, weekends and holidays. The role requires knowledge of retail and menu items, strong communication, multitasking in a fast-paced hospitality environment, familiarity with Smart Serve and alcohol regulations, and the ability to work outdoors/in various weather while lifting up to 20 pounds. Education requirement is a high school diploma or equivalent; 1-2 years serving or hospitality experience is preferred; bilingual abilities are a plus.
Required Qualifications
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Smart Serve Certification
- Proficiency in POS cash register, cash handling
- Excellent communication and interpersonal skills
- Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
- Familiar with Alcohol and Food regulations, laws and practices
- Knowledge of another language in addition to English is preferred
- A positive attitude and good work ethic
- Must be able to work all shifts including days, weekends and holidays
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 20 pounds (10 kilograms)
- Walk, stand, sit and work in all types of weather conditions for extended periods
- Continually and repeatedly perform functions indoors and outdoors
- If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
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