Food & Beverage Host
On-site · Chester, Pennsylvania, United States
Job Summary
Food & Beverage Host role at Harrah’s in Chester, PA. Delivers superior customer service in a cigarette-smoke environment by greeting guests warmly, maintaining a friendly and energetic demeanor, and providing fast, flawless service. Guides guests with daily hours, promotional programs, and valuable guest information; promotes Total Rewards registration and membership, leverages smiles and eye contact to project warmth, and uses the Service Recovery process to resolve issues. Promotes Harrah’s in a positive light and ensures guests feel valued from arrival to departure. Focus on hospitality, guest engagement, and smooth service delivery in a casino setting.
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