Food and Beverage Team Leader - Campus Services - 101057 - Grade 3

Supervise a team within a busy campus convenience supermarket, ensuring top-notch customer service, effective merchandising, stock management, delivery coordination, cleanliness, safety adherence, and the seamless operation of daily activities. Guide retail assistants, manage shift operations, uphold store standards, and handle necessary administrative tasks. Ensure stock is merchandised to agreed standards, monitor product quality, receive and process deliveries accurately, and place replenishment orders to maintain availability. Motivate the team to increase sales by upselling products, maintain high retail standards, and encourage product knowledge. Carry out job chats and performance development reviews with team members, identify training needs, and support staff by positively reinforcing successful performance. Open and close the supermarket following security and operational procedures, ensuring the site is secure at all times. Work across all University of Birmingham campuses as requested, including weekend and evening shifts on a rota basis.