Food and Beverage Director
$72,337–$78,000 year
On-siteChicago, Illinois, United States
Job Summary
Manage and lead Steppenwolf's food and beverage operations across three concession outposts, supervising a unionized cohort of 25-30 part-time staff during pre-show, intermission, and post-show periods. Direct daily restaurant and bar activities, including budget management, ROI analysis, inventory control, and strict adherence to food safety procedures. Coordinate with internal departments to streamline service while implementing excellent customer service standards and educating staff on industry best practices. Build seasonal cocktail, beer, and wine menus and utilize data to inform profit-related decisions. Work late nights and weekends as needed, lifting 40 pounds, while maintaining professional composure in a fast-paced environment.
Required Qualifications
- Have experience managing operations and a team larger than 15 people in a restaurant or bar setting
- Be skilled at using and analyzing data to make informed profit-related decisions
- Be comfortable with managing a union cohort and can manage the team within the parameters of the collective bargaining agreement
- Have experience building a cocktail, beer, and wine-focused beverage menu
- Have an exceptional problem-solving and customer service approach to all decisions and interactions and have demonstrated the consistent ability to effectively problem-solve in a variety of situations
- Commit to an equitable work environment, including but not limited to use of gender inclusive language and support for individual gender expression, cultural sensitivity, racial equity and inter-generational collaboration and accessibility for audience members with disabilities
- Enjoy proactively and positively interacting with a variety of personalities in a busy, fast-paced environment
- Have in-depth experience with front and back-end operation of a restaurant or bar point of sale system
- Have keen attention to detail
- Communicate clearly and professionally and maintain professional composure during busy periods
- Have knowledge of or interest in Steppenwolf and the performing arts
- Possess excellent time-management skills
- When needed, work late nights and weekends
- Be able to lift 40 pounds
- Have food service experience and be ServSafe Manager and Illinois BASSET certified
- Have demonstrated success in managing a team with various employment classifications and job functions
- 4-7 years of work experience in managing food and beverage
- Candidates must be proactive, relationship-oriented, strategic, and creative
- They must understand the big picture but also have strong attention to detail
- They should feel comfortable juggling multiple projects and must have excellent writing, organizational, and interpersonal skills
Desired Qualifications
- Have in-depth experience with front and back-end operation of a restaurant or bar point of sale system
- Have keen attention to detail
- Communicate clearly and professionally and maintain professional composure during busy periods
- Have knowledge of or interest in Steppenwolf and the performing arts
- Possess excellent time-management skills
- When needed, work late nights and weekends
- Be able to lift 40 pounds
- Have food service experience and be ServSafe Manager and Illinois BASSET certified
- Have demonstrated success in managing a team with various employment classifications and job functions
- 4-7 years of work experience in managing food and beverage
- Candidates must be proactive, relationship-oriented, strategic, and creative
- They must understand the big picture but also have strong attention to detail
- They should feel comfortable juggling multiple projects and must have excellent writing, organizational, and interpersonal skills
- Experience in the arts or a non-profit organization is a plus
- Proficient use of software systems, including: Microsoft Office Systems, Toast, and Netsuite or similar accounting program
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