FOH Supervisor, South Edmonton Common

Job Summary

Required Qualifications

• •1-3 years of supervisory experience in the food service, retail and / or amusement industry
• •Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required
• •Ability to work under pressure while complying with all relevant legislation
• •Excellent leadership, communication, customer service, conflict resolution and interpersonal skills
• •Experience in all aspects of customer service and people management
• •Demonstrated ability to lead and direct a team
• •Strong working knowledge of restaurant industry principles, methods, practices, and techniques
• •Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• •Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• •Able to effectively communicate both verbally and in writing
• •Manual dexterity required to use desktop computer and point-of-sale system, as required
• •Lifting or moving up to 50 lbs may be required
• •Some travel may be required
• •Ability to attend and conduct presentations
• •Must be able to delegate tasks appropriately to team members
• •Ensure that all Front of House staff are dressed appropriately at all times
• •Ensure that all Front of House areas are clean and tidy at all times
• •Ensure that incoming and outgoing telephone calls are handled promptly and courteously
• •Greet and handle all guest interactions with a high level of professionalism and hospitality
• •Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model
• •Strive to achieve sales targets while adhering to an established budget during day-to-day operations
• •Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards
• •Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements
• •Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements
• •Maintain effective communications within and outside of the Rec Room to ensure flawless execution
• •Ensure that the facility consistently meets the Rec Room standards throughout daily operations
• •Ensure that all stations are fully equipped at the beginning and end of shifts
• •Execute all company programs and service standards on an ongoing basis
• •Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures
• •Ensure that any and all variances are handled immediately
• •Anticipate and react to any changes in business levels while maintaining excellent guest service
• •Follow all provincial Health, Food Safety and Liquor service legislative requirements

Desired Qualifications

• •Experience in training will be considered an asset
• •Familiarity with point of sale systems will be considered an asset