FOH Operations Manager
$70,000–$75,000 year
On-siteNew York City, New York, United States
Job Summary
Manage day-to-day restaurant and floor operations, providing on-the-floor support during service shifts by assigning server sections, overseeing side work, and maintaining cleanliness. Lead the service team through pre-shift training, handle interviewing and hiring for hourly employees, and resolve guest concerns with exemplary hospitality. Prepare weekly schedules, ensure venues are fully organized for daily execution, and oversee maintenance by examining areas for cleanliness needs. Perform all cash handling procedures including opening, mid-day counts, and nightly drops. Check in with guests in the bar and restaurant to identify satisfaction opportunities and promotional material updates. Maintain contact lists for VIPs and public events while demonstrating the ability to lead, motivate, and make day-to-day decisions confidently.
Required Qualifications
- Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
- Exceptional hospitality skills
- Proven leadership skills and commitment to operational excellence
- Strong analytical and data skills
- Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
- Exceptional communication and interpersonal skills both written and verbal
- Functional knowledge of health department and related regulations
- Able and willing to work flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.