FNB Community Advisor
On-site · East London, Eastern Cape, South Africa or Aliwal North, Eastern Cape, South Africa
Job Summary
FNB Points of Presence: Community Advisor delivers frontline customer service, drives excellent customer experiences, and supports sales and service delivery aligned to FNB standards. Responsibilities include prompt service, understanding customer needs, processing transactions, identifying cross-sell opportunities, guiding customers toward Self-Service and digital channels, producing accurate sales/service statistics, and ensuring governance and audit compliance. The role emphasizes customer-centric service, proactive learning, and contributing to sustainable business performance in a part-time capacity across the Eastern Cape locations.
Required Qualifications
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
Desired Qualifications
- Excellent communication and relationship-building skills
- Ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self-Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Organised and detail-driven with strong follow-through
- Ethical, compliant, and aligned to governance requirements
- Proactive in learning and personal development
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