FNB Community Advisor

Customer-focused role delivering excellent service and facilitating sales and service delivery within FNB’s Points of Presence network. Responsibilities include serving customers promptly, understanding and processing requests, delivering an exceptional customer experience aligned to standards, identifying cross-sell opportunities, guiding customers toward digital/Self-Service channels, tracking and reporting on sales and service activities, and ensuring accurate administration and governance compliance. The role supports migration of customers to digital channels, grows the active customer base, and contributes to sustainable business performance. Demonstrated communication, relationship-building, organizational, and time-management skills; ability to engage diverse customer needs and to operate with integrity and in line with governance requirements.