FNB Community Advisor DHA
On-siteMokopane, Limpopo, South Africa
Job Summary
Proactively understand customer needs and provide tailored product solutions, directing clients to suitable service channels including eChannels and self-service. Build strong relationships by educating customers on the correct banking platform and achieving sales results through contextual financial offerings. Ensure all interactions align with established policies while analyzing data to recommend tailored solutions and maximize channel optimization opportunities. Fulfill transactions above benchmark levels, maintain strict compliance with business guidelines, and stay updated on industry trends to support cost containment.
Required Qualifications
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‐facing environments, service delivery, or client support within financial services
Desired Qualifications
- Excellent communication and relationship‐building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‐Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‐management capability
- Commitment to delivering consistent, exceptional service
- Customer Centric
- Enjoy solving problems
- Persuasive selling skills
- Able to understand rules in a regulated environment
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets
- Have excellent Organisational skills and attention to detail
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