FNB Community Advisor Alternative Channels
On-siteJohannesburg, Gauteng, South Africa
Job Summary
Proactively understand customer needs and direct them to suitable service channels, including eChannels and self-service options. Provide tailored product solutions while educating clients on the correct Banking platform aligned with their requirements. Build strong relationships by analyzing customer data to recommend integrated financial solutions that drive sales results. Ensure all interactions comply with established policies, processes, and service standards while maintaining ethical conduct and attention to detail. Work on a shift structure within the FNB Alternative Channel team, focusing on delivering exceptional customer experiences and supporting portfolio growth through contextual solutions.
Required Qualifications
- Grade 12/NQF Level 4
- 1–3 years of experience in customer‐facing environments, service delivery, or client support within financial services
- Willing to work on a shift structure
Desired Qualifications
- NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- Excellent communication and relationship‐building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‐Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‐management capability
- Commitment to delivering consistent, exceptional service
- Customer Centric
- Enjoy solving problems
- Persuasive selling skills
- Able to understand rules in a regulated environment
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets
- Have excellent Organisational skills and attention to detail
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