Floor Supervisor
$43,000–$48,000 year
On-siteCarrollton, Texas, United States
Job Summary
Manage and oversee a team of call center agents by forecasting, prioritizing, and delegating workflows to ensure optimal operations. Motivate staff through feedback, review and audit performance against KPIs, and document daily, weekly, and monthly metric reports. Handle escalated calls, manage timecards with high accuracy, and serve as a subject matter expert for process changes and quality audits. Conduct interviews for new hires, implement policy revisions, and communicate with stakeholders to resolve issues. Analyze call volume trends to report system issues to IT. Monday-Saturday availability from 8am-6pm with a salary of $43,000-$48,000. Requires three years of supervisory experience and proficiency in Microsoft Word and Excel.
Required Qualifications
- Minimum of 3 years of Customer Service Call Center Supervisory experience
- Working and proficient knowledge of Microsoft Word and Excel
- Strong ability to multi-task and work independently under high pressure, deadlines and goals
- Excellent interpersonal skills
- Great telephone etiquette
- High School Diploma/GED
- Authorized to work in the United States
- Clean background check
- Negative drug test result
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