Floor Manager
$55,000–$70,000 year
On-siteSalem, Oregon, United States or Salem, Massachusetts, United States
Job Summary
Oversee daily dining room and bar floor operations, leading servers, bartenders, hosts, and support staff to ensure friendly, attentive service. Handle guest concerns professionally, manage service flow, table turns, and seating while maintaining cleanliness and organization of front-of-house areas. Communicate clearly with the kitchen and management, assist with staff training, coaching, and accountability, and support opening and closing procedures. Step in wherever needed during busy shifts to uphold service standards and policies. Requires 2 years of experience, leadership skills, and TIP certification; availability for nights, weekends, and holidays is mandatory.
Required Qualifications
- 2 years of experience
- Leadership skills
- Food cost, Inventory control, and labor control
- Customer service oriented
- TIPs certified and allergen awareness certificate
- POS experience
- Must have flexible availability – Weekends & Holidays required
- Ability to keep work area clean, organized and to code
- TEAMWORK
- a GREAT attitude
Desired Qualifications
- Previous restaurant management or supervisory experience preferred
- Strong knowledge of full-service restaurant operations
- Excellent communication and leadership skills
- Ability to stay calm, organized, and effective in a high-volume setting
- Strong guest service instincts and problem-solving ability
- Professional, reliable, and hands-on approach
- Experience with POS systems and restaurant scheduling is a plus
- Bar knowledge considered an asset
- Budgeting and payroll cost experience is considered an asset
- Previous high volume experience preferred
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