Floor Manager (Shubert Theatre - New Haven, CT)
$37,440–$37,440 year
On-siteNew Haven, Connecticut, United States
Job Summary
Supervise Usher Captains and volunteer staff during events to ensure a safe, healthy environment and maintain discipline. Serve as the customer service liaison for patron interactions, managing merchandise services and communicating event specifics like run times and trouble seats to floor teams. Provide support for facility opening preparations, including door checks and stanchion placement, while implementing evacuation procedures as directed. Protect facility and patron safety by addressing suspicious activities, handling accidents using first aid training, and reporting building issues via radio or shift reports. Clear assigned locations and file appropriate event documentation while staying informed on policy changes through mandatory meetings. Maintain a minimum of 50% availability for monthly shift openings, including evenings, weekends, and holidays.
Required Qualifications
- High School Diploma/GED Equivalent
- Prior customer service experience in a service-oriented environment
- Ability to maintain current certification in CPR/First Aid/AED/BBP
- Successful background check
- Ability to lift up to 25 pounds and stand for up to 4 hours with or without accommodation
- Ability to work a flexible schedule as required by theatre activity which may include mornings, afternoons, evenings, weekends, and/or holidays
- Flexible schedule on-site at the Shubert Theatre, including most evenings and weekends for performances
Desired Qualifications
- Exemplary customer service skills combined with patience in working with various groups of people
- Excellent communication skills
- Ability to remain calm and resolve challenges and/or requests in a fast-paced environment
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