Floor Manager

Manage team members by assigning tasks, monitoring performance, and ensuring a productive workflow, including scheduling shifts and providing training. Anticipate guest needs, field inquiries, resolve complaints, and maintain high guest satisfaction levels. Monitor inventory, ensure the floor is clean and organized, and uphold safety standards or operational protocols. Address and resolve issues quickly, whether internal, equipment-related, or guest concerns. Act as a bridge between floor staff and upper management to relay policies, updates, or feedback effectively. Maintain efficiency and create a positive environment for both staff and customers. This role supports the team at Allegra, Kauboi, and Lobby Bar at The REMI Hotel within Riot Hospitality Group.