Floor Manager
$60,070–$67,579 year
On-siteLos Angeles, California, United States
Job Summary
Deliver high-level customer service through expert styling advice, strong product knowledge, and an engaging store experience while leading a team of Sales Advisors to achieve service and presentation standards. Analyse sales data and collaborate with the Store Manager to maximise department performance, oversee daily store operations for efficiency and brand alignment, and support recruitment efforts including onboarding and training for new team members. Identify and nurture future talent, contribute to development plans, and act as a brand ambassador ensuring every customer journey feels personal and memorable. Step into the role of Store Manager when required to ensure continuity in leadership and performance.
Required Qualifications
- Good knowledge of store operations & standards from previous experience working in retail
- preferably within a fashion environment
- Comfortable working varied hours, including evenings, weekends, and holidays
- You should have the legal right to work in the United States before applying
Desired Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance
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