Floor Manager
On-siteHouston, Texas, United States
Job Summary
Oversee daily front-of-house operations during service, leading servers, bartenders, hosts, and support staff to ensure exceptional hospitality and timely service. Handle guest concerns professionally, monitor floor flow and table turns, and conduct pre-shift meetings to communicate daily goals and expectations. Assist with staff scheduling, labor management, and training while coordinating with kitchen and bar teams for smooth venue presentation. Enforce company policies, safety standards, and TABC compliance, and support management with inventory and operational reports. Maintain a visible leadership presence throughout service in a fast-paced restaurant and nightlife environment.
Required Qualifications
- Flexible schedule including nights, weekends, and holidays
- Professional appearance and strong guest service mindset required
Desired Qualifications
- Previous restaurant or nightlife management experience preferred
- Strong leadership and conflict-resolution skills
- Excellent communication and organizational abilities
- Ability to multitask and remain calm under pressure
- Experience working in high-volume hospitality environments preferred
- Natural leader with a positive attitude
- Strong attention to detail and sense of urgency
- Guest-focused and team-oriented
- Confident managing fast-paced service environments
- Passionate about hospitality, culture, and elevated experiences
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