Floor Manager
$70,000–$75,000 year
On-site · Boston, Massachusetts, United States
Job Summary
Front of House Operations Manager responsible for day-to-day restaurant and venue operations, providing on-the-floor support to staff during service, overseeing server sections, training and coaching hourly employees, coordinating multiple revenue centers (venue, bar, service, private events), scheduling, and maintaining guest satisfaction with hospitality and attention to detail. Responsibilities include cash handling, staff trainings, updating guest lists and promotional materials, leading teams, and ensuring operational readiness and compliance with health regulations.
Required Qualifications
- Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience
- Exceptional hospitality skills
- Proven leadership skills and commitment to operational excellence
- Strong analytical and data skills
- Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment
- Exceptional communication and interpersonal skills both written and verbal
- Functional knowledge of health department and related regulations
- Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs
- Able and willing to work flexible schedule including days, nights, weekends, and holidays
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