Floor Manager – Chili’s Grill & Bar (Banff)
On-site · Banff, Alberta, Canada
Job Summary
As Floor Manager, lead the Front of House team, drive service standards, and ensure smooth operations in a fast-paced Chili’s environment. Responsibilities include coaching servers/hosts/bartenders, actively managing the dining room, supporting wherever needed, monitoring service times and guest flow, collaborating with the bar for beverage service, handling guest concerns, assisting with scheduling and labor management, supporting hiring and training, and maintaining compliance with food safety, health & safety, and liquor service regulations. Requires ProServe certification and prior Floor Manager/Supervisor/Senior Server experience in a high-volume restaurant; strong leadership, communication, and team-motivation skills; flexible availability; Bow Valley-based or willing to relocate; ability to remain on feet in a fast-paced setting and lift up to 25 lbs. Benefits include comprehensive compensation and perks, inclusive workplace culture, and opportunities for professional development.
Required Qualifications
- ProServe certification (required)
- Previous experience as a Floor Manager, Supervisor, or Senior Server in a high-volume restaurant
- Strong communication skills and the ability to motivate a diverse team
- Flexible availability (evenings, weekends, holidays)
- Currently based in the Bow Valley or willing to relocate
- Ability to continuously work on your feet in a fast-paced environment and lift up to 25 lbs at times.
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