Floor Manager
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Supervise the in-room dining team for smooth daily operations, maintaining high service standards with attention to detail and consistency. Manage guest orders, resolve issues promptly, and coordinate with kitchen staff for timely food delivery. Train, motivate, and develop team members while overseeing inventory management and ensuring compliance with hygiene, health, and safety regulations. Foster a positive team environment, encourage cross-department collaboration, and address guest feedback to enhance experiences.
Required Qualifications
- Supervise the in-room dining team for smooth daily operations
- Maintain high service standards with attention to detail and consistency
- Train, motivate, and develop team members to improve performance
- Manage guest orders and resolve issues promptly to ensure satisfaction
- Coordinate with kitchen staff for timely and accurate food delivery
- Oversee inventory management to meet operational needs
- Ensure compliance with hygiene, health, and safety regulations
- Foster a positive team environment and encourage cross-department collaboration
- Ensure effective communication between in-room dining and other hotel teams
- Address guest feedback and provide solutions to enhance experiences
- A passion for delivering exceptional 5-star service, making everyone feel valued
- A positive attitude with a willingness to learn and grow in hospitality
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment
- Skilled at creating memorable experiences and building lasting relationships
- Able to work independently while collaborating across teams and departments
- Committed to maintaining high standards of hygiene, health, and safety
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