Floor Lead (Retail) (Part-time)
$45,760–$52,000 year
On-siteChestnut Hill, Massachusetts, United States
Job Summary
Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team regarding Mejuri's Steps of Selling. Maximize results and achievement of Key Performance Indicators including OPH, NPS, SPH, and conversion while ensuring positive customer experiences for services like piercing and engraving. Participate in monthly inventory and cycle counts, support back-of-house flow for order fulfillment and BOPIS, and maintain organizational integrity of display and sellable inventory. Uphold brand standards through visual merchandising, fixture maintenance, and coaching staff on presentation updates. Onboard new talent, validate performance assessments against review criteria, and build healthy relationships while adhering to compliance policies. Identify and escalate risks or inefficiencies to cross-functional teams for resolution. Requires experience in high-volume retail, proficiency in point-of-sale systems, and ability to stand for eight hours while lifting up to 50 lbs. Evening, weekend, and holiday shifts are required.
Required Qualifications
- Experience in a high volume retail environment
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability - identify potential challenges and develop action plans
- Ability to stand for 8 hours
- Ability to lift up to 50 lbs
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements
- Proficient in using point-of-sale systems, inventory management software, and other retail technology
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