Floor Lead (Retail) (Full-time)
$22,000–$25,000 year
On-site · Costa Mesa, California, United States
Job Summary
Floor Lead at Mejuri drives store leadership, modeling exceptional customer service and upholding Mejuri’s values on the sales floor. Responsibilities include training and validating the team on Mejuri’s Steps of Selling, maximizing KPI achievement (OPH, NPS, SPH), driving sales, participating in inventory and back-of-house operations, order fulfillment (including BOPIS), and maintaining merchandising standards. The role requires proficiency with POS systems and inventory software, ability to lead by example, coach staff, manage escalations with cross-functional teams, and ensure a positive customer experience while supporting services offerings such as piercing and engraving. Physical requirements include standing for long periods and ability to lift up to 50 lbs; availability to work evenings, weekends, and holidays.
Required Qualifications
- Experience in a high volume retail environment
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability - identify potential challenges and develop action plans
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements
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