Floor Lead (Retail) (Full-time)
$47,840–$54,080 year
On-siteNew York City, New York, United States
Job Summary
Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team regarding Mejuri's Steps of Selling. Maximize results and achievement of Key Performance Indicators including OPH, NPS, and SPH while driving conversion and sales success. Ensure positive customer experiences and promote services such as piercing and engraving. Participate in monthly inventory and cycle counts, support back-of-house flow for sales and BOPIS, and maintain organizational integrity of display and sellable inventory. Uphold brand standards for visual presentation, cleanliness, and functionality by coaching staff on merchandising updates and validating display integrity. Identify and escalate opportunities, gaps, and risks to cross-functional teams. Validate new talent integration, assess people against performance criteria, and build healthy relationships with the team. Work evenings, weekends, and holidays in alignment with store availability.
Required Qualifications
- Experience in a high volume retail environment
- Adaptable with the ability to think creatively and quickly
- Excellent organization and analytical skills
- Critical thinking ability - identify potential challenges and develop action plans
- Ability to stand for 8 hours
- Ability to lift up to 50 lbs
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements
- Proficient in using point-of-sale systems, inventory management software, and other retail technology
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