Flood Servicing Call Center Representative
$46,924,800–$46,924,800 year
On-siteWichita, Kansas, United States
Job Summary
Assist callers impacted by severe flooding with empathetic support, responding to inquiries and resolving issues in a timely manner. Document all interactions thoroughly, maintain confidentiality regarding sensitive information, and escalate complex cases to supervisors as needed. Provide follow-up communication to ensure customer satisfaction while staying updated on company policies and service updates. Participate in team meetings and training sessions to enhance service quality and offer feedback for process improvements. Work within a U.S. Federal Contract environment requiring strict compliance with federal guidelines and a Level 2 fingerprint background check.
Required Qualifications
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Flexibility to work assigned shifts
- Attendance for the full duration of the training is mandatory
- Ability to handle high-stress situations calmly and effectively
Desired Qualifications
- College education
- Previous customer service experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results
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