Floating Medical Office Customer Service (LATAM only)
Remote
Job Summary
Provide temporary administrative coverage to medical practices during staffing gaps caused by vacations, sick leave, or unexpected absences. Adapt quickly to different providers, workflows, software systems, and operational protocols while maintaining service quality. Support appointment scheduling, insurance workflows, referrals, and prior authorizations by following specific scripts and escalation procedures. Navigate Electronic Medical Record (EMR) systems such as Athenahealth, eClinicalWorks, and Nextech while maintaining internal documentation standards. Review client-specific SOPs and daily checklists before each assignment to ensure compliance with HIPAA regulations and practice-specific rules.
Required Qualifications
- LATAM-based candidates
- bilingual in Spanish and English
- Must have your own device and headset
- High-speed internet connection of at least 100 MB
- Previous experience working with U.S.-based medical offices
- knowledge of HIPAA regulations
- Ability to quickly adapt to different medical practices, providers, workflows, and operational protocols
- Ability to continuously learn and transition between different client environments
- Ability to learn and navigate different Electronic Medical Record (EMR) systems and software platforms
- Ability to understand and follow practice-specific scheduling rules, insurance workflows, referral processes, prior authorization procedures, and patient communication protocols
- Ability to follow telephone scripts, escalation procedures, and internal documentation standards
- Ability to review and follow Standard Operating Procedures (SOPs), operational guides, and daily checklists
- Ability to work effectively following an accelerated onboarding process for each new assignment
Desired Qualifications
- Previous experience with medical offices is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.