Floating General Manager
On-site · Elk Grove Village, Illinois, United States
Job Summary
The Floating General Manager will temporarily operate assigned properties in the absence of a General Manager and may be assigned short-term duties across all properties in the market, including local marketing and staff training. Responsibilities include operating properties when needed, following the General Manager Daily Flow, recruiting and developing property staff, driving sales through local marketing, ensuring guest service quality, identifying and addressing maintenance and life/safety issues, monitoring competitor activity, and supporting budget and financial performance through cost and inventory control. The role requires extensive travel (approximately 90% to other properties and potential overnight stays), strong front office knowledge, supervisory experience, and the ability to work long hours and coordinate multiple activities in a fast-paced hotel environment.
Required Qualifications
- Possess a valid driver’s license, current auto insurance and a functioning automobile.
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
- Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.
- Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
- General computer proficiency.
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
- Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
- Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
- Ability and flexibility to work long hours on a regular basis and as business conditions demand.
- Ability to manage multiple activities often in stressful situations.
- Ability to organize oneself, and one’s work and the efforts of others.
- Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.
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