Floating General Manager
On-siteCincinnati, Ohio, United States
Job Summary
Operate an individual property in the absence of a General Manager by following the General Manager Daily Flow, managing repairs, and ensuring excellent guest service. Drive sales through local marketing calls and assist in recruitment and training of property staff. Monitor competitors, manage budgets through cost and inventory control, and notify the Regional Operations Manager immediately of safety violations or guest concerns. Travel 90% of the time to other properties within the market, including overnight stays, while maintaining proficiency in computer systems and financial reporting. Requires a valid driver's license, current auto insurance, and a functioning automobile.
Required Qualifications
- Possess a valid driver's license, current auto insurance and a functioning automobile
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc
- Ability to read, understand and interpret information found in a variety of reports and other internal hotel information
- Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc
- General computer proficiency
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques
- Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions
- Ability to compose and express thoughts in a clear and understandable way to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations
- Ability to organize oneself, and one's work and the efforts of others
- Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- Any combination of education and experience equivalent to graduation from high school
- High school diploma
- Minimum 3 years' experience in management
- Supervisory experience
- Travel 90% of the time to other properties within the market and to the bank
- Must be able to remain in a stationary position 50% of the time
- Must be able to lift and/or move up to 10 pounds
- Must be able to lift and/or move up to 25 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery
- Ability to exchange accurate information when communicating with employees/vendors
Desired Qualifications
- High school diploma preferred but not required
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