Floating Customer Service Representative
On-site · Jerseyville, Illinois, United States
Job Summary
The Floating Customer Service Representative is responsible for providing exceptional customer service primarily over the phone, maintaining office cash with accuracy and security, achieving account gain through effective customer solicitation, and ensuring compliance with state and federal lending regulations. Candidates must demonstrate strong customer service skills, have a reliable transportation method, and be willing to work a flexible schedule including evenings and Saturdays. Preferred qualifications include collections and sales experience.
Required Qualifications
- Great customer service skills
- 18 years of age or older
- Valid driver’s license, acceptable driving record and reliable transportation
- Ability to pass a criminal background check
- Stable work history
- Ability to be working on the phone for the majority of the day
- Ability to work Monday-Friday until 8 PM and Saturdays
- Ability to travel to branches within the territory
Desired Qualifications
- Collections experience (direct first party collections/skip tracing) preferred
- Sales experience, preferred
Additional Requirements
- 18 years of age or older
- Ability to pass a criminal background check
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