Floating Customer Service Representative (CSR)
On-siteHarlan, Iowa, United States
Harlan, Iowa, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Greet customers in person and on the phone, conduct daily teller duties including deposits, withdrawals, and drawer balancing, and resolve problems expediently. Counsel new customers on appropriate products, cross-sell services based on expressed needs, and answer inquiries empathetically. Travel to all eight south branch locations to cover staff absences, adhering to a Saturday rotation alongside the standard 7:15 a.m. – 5:30 p.m. schedule. Maintain compliance with all bank policies and attend required training sessions.
Required Qualifications
- High school diploma or general education degree (GED)
- at least three months related experience and/or training
- equivalent combination of education and experience
- keyboarding and 10-key typing skills
- Computer and data processing literacy
- experience with Microsoft Office programs
- Mathematical skills
- organizational skills
- professional verbal communication skills
- professional written communication skills
- Ability to communicate professionally and distinctly to the general public
- Ability to read and interpret general business periodicals
- Ability to add, subtract, multiply, and divide in all units of measure
- Ability to solve practical problems and deal with a variety of situations
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Valid driver's license
- Ability to speak a foreign language
- Must be willing to travel to all of SCSB's eight locations
- Must be willing to work on a Saturday rotation
Desired Qualifications
- Computer and data processing literacy preferred
- experience with Microsoft Office programs preferred
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