Float Universal Banker I (Multiple Locations)
On-siteSouthbury, Connecticut, United States or Brookfield, Connecticut, United States
Job Summary
Provide prompt and courteous service to all external and internal customers while resolving complaints and greeting lobby visitors. Proactively generate new deposit accounts, loan applications, and investment referrals by uncovering customer needs and making appropriate recommendations. Develop new account relationships, open consumer accounts, and process domestic wire requests within authority limits. Complete all teller transactions, perform account maintenance, and assist with ATM balancing, night drop processing, and branch operations. Adhere to CIP, BSA, AML, and OFAC requirements and meet weekly staff schedule, including weekends and extended hours as needed.
Required Qualifications
- High School Diploma or equivalent
- Previous relevant customer service and/or sales experience
- Must be able to communicate effectively while interacting with internal and external customers in person, on the telephone or in writing
- Strong customer service skills
- Must be able to speak in small groups or one on one
- Proficient in routine letters and customer correspondence
- Ability to apply common sense understanding to carry out functions furnished in written form or oral form
- Ability to perform a variety of duties without loss of efficiency or composure
- Ability to multitask as well as to perform repetitive work according to set procedures and meet deadlines
- Ability to perform well under pressure
- Be task oriented, organized and work well in team environment
- Must have the ability to listen well and follow instructions
- Must have the ability to receive guidance and supervision
- Must follow work rules and procedures
- Required to work weekends
- Required to work extended hours
- Regular, reliable attendance is critical
Desired Qualifications
- Customer service experience preferred
- Sales experience preferred
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