Float Southeast/West San Antonio Region - Branch Member Service Representative - Full Time
$41,600–$41,600 year
On-siteRigsby, Oklahoma, United States
Job Summary
Process transactions across in-person, video conference, drive-thru, and telephonic channels while maintaining cash control and adhering to regulatory policies. Engage members through consultative conversations to uncover financial needs, recommend products, and meet sales goals, while assessing deposits for fraud and interactions for impersonation risks. Provide enthusiastic service at any of the San Antonio Southeast/West branch locations, including Bandera Pointe, Brooks, Culebra, Floresville, Mission South, Potranco, Rigsby, and South San Antonio, on a flexible Monday through Saturday schedule. Perform Member Service Center call handling duties and assist with account opening, updating, and closing.
Required Qualifications
- High School diploma or GED
- Six months of work experience
- Attendance and promptness
- Must be able to work a flexible Monday through Saturday schedule
- Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
- Excellent communication and interpersonal skills
- Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
- Proficient in utilizing PC, software and other office equipment
- Ability to sit or stand for extended periods of time
- Good vision (correctable), hearing, and manual dexterity
- Must be able to reach with hands and arms
- Must be able to speak clearly
Desired Qualifications
- Financial institution experience
- Customer service experience
- Sales experience
- Bilingual (English/Spanish)
- Bilingual Spanish/English certification
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