Float Schertz/New Braunfels Region - Branch Member Service Representative - Full Time
$41,600–$41,600 year
On-siteNew Braunfels, Texas, United States
Job Summary
Provide enthusiastic, professional service to members and prospective members across in-person, video, drive-thru, and telephonic channels. Process transactions, maintain cash control, and assess deposits for fraud while mitigating impersonation risks. Engage in consultative conversations to uncover financial needs, recommend products, and meet sales goals. Qualify members for accounts and assist with opening, updating, or closing relationships. Perform Branch Reservist duties by handling incoming Member Service Center calls. Support branch standards through best practices and self-accountability. Cover staffing needs at any location within the Schertz/New Braunfels/Seguin region on a flexible Monday through Saturday schedule.
Required Qualifications
- High School diploma or GED
- Six months of work experience
- Attendance and promptness
- Must be able to work a flexible Monday through Saturday schedule
- Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
- Excellent communication and interpersonal skills
- Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
- Proficient in utilizing PC, software and other office equipment
- Ability to sit or stand for extended periods of time
- Good vision (correctable), hearing, and manual dexterity
- Must be able to reach with hands and arms
- Must be able to speak clearly
Desired Qualifications
- Financial institution, customer service or sales experience
- Bilingual (English/Spanish)
- Bilingual Spanish/English certification
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