Float Bilingual Client Relationship Consultant 4 (Banker) - Laveen Safeway - Spanish & English Language
$56,160–$68,640 year
On-siteLaveen, Arizona, United States
Job Summary
Greet clients in-person, by appointment, or virtually to provide counsel on banking needs, deposit and loan products, and digital services. Process transactions, open new accounts, complete service requests, and submit credit applications while educating clients on self-service technologies. Build relationships through proactive outreach and follow-up to identify unique financial goals and recommend appropriate solutions. Maintain bilingual proficiency in Spanish and English to effectively communicate with diverse customers. Requires NMLS registration, a criminal background check, and a credit check. This role involves working from a U.S. Bank location in Laveen with a requirement for two or more hours of driving per week.
Required Qualifications
- High school diploma or equivalent
- Five or more years of job-related, retail banking experience or a combination of experience and commensurate training
- Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- 2 or more hours of driving per week
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Desired Qualifications
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Advanced knowledge of applicable bank and branch policies, procedures and support systems
- Thorough knowledge of all retail products and services
- Proven customer service and interpersonal skills
- Experience in participating in sales campaigns/promotions
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer's true needs while leveraging a digital first mindset
- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
- Experience in the financial services industry
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