Float Assistant Branch Manager
$60,691–$78,898 year
On-siteNeedham, Massachusetts, United States
Job Summary
Oversee day-to-day branch operations, including sales efforts, customer service, and staff management. Coach retail employees on inquiry ownership and service skills, prepare performance evaluations, and ensure compliance with bank policies and BSA/AML regulations. Manage ATM settlements, safe deposit boxes, and facility maintenance while representing the bank in community events. Prepare management reports and maintain a professional business environment to foster teamwork and meet internal performance objectives for deposits and business volume. Work a flexible schedule including Saturday mornings and provide coverage at other locations as necessary.
Required Qualifications
- Ability to supervise, monitor and evaluate the work of others
- Highly motivated and experienced managing multiple direct reports
- Fluent in written and verbal English communication skills
- Demonstrate and promote high ethical standards and behaviors
- Participation in community organizations and events required
- Ability to build strong relationships across the organization, exceed customer expectations, adapt to change
- Must have reliable transportation
- Must be flexible and able to adapt to new job locations and re-assignments as directed
- Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
- Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
- Bachelor's degree highly desired or equivalent experience/combined education required
- Three to five years of previous experience as a customer service representative in order to assist branch retail staff
- Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations
- Proficient in Microsoft Office
- Ability to lift 30 pounds
Desired Qualifications
- Banking industry experience highly preferred
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