FlexOps Resident Specialist
$47,840–$52,000 year
On-siteLos Angeles, California, United States
Job Summary
Serve as the primary point of contact for resident inquiries, service requests, and concerns, ensuring prompt resolution and follow-up. Oversee move-in and move-out processes, mediate conflicts, and assist with lease renewals and retention efforts. Manage online reputation by responding to reviews and encourage resident testimonials. Conduct daily meetings with maintenance teams, walk properties to verify common areas, and schedule vendor follow-ups. Assist with ledger reviews, process payments, and close work orders in the system. Foster team collaboration, mentor staff, and ensure compliance with Fair Housing regulations and community policies. Travel across Southern California to sister properties as needed.
Required Qualifications
- High school diploma or equivalent
- 2-5 years of experience in customer service, property management, or a related field
- Unrestricted work authorization to work in the United States
- Willingness to submit to a background investigation
- Ability to pass a background check and drug screening
- Must be able to travel to sister properties across Southern California
- Regular and physical attendance
- Ability to frequently move, traverse, and ascend/descend stairs within apartment homes and community areas
- Ability to regularly bend, stoop, reach, and lift up to 25 lbs
- Ability to work in both indoor and outdoor conditions as needed
- Ability to prepare financial and related reports
- Ability to deal with complex issues
- Attention to detail
- Ability to communicate clearly
- Strong math skills
- Reading
- Writing
Desired Qualifications
- College degree
- Knowledge of Fair Housing regulations
- Proficiency in property management software (e.g., Yardi, Knock)
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