Flexible Service Engineer
HybridPetrópolis, Rio de Janeiro, Brazil
Job Summary
Manage and optimize security solutions across diverse environments to protect customer assets, including Web Application Firewalls, certificates, CDN, and proxies. Detect, analyze, and respond to security events with a pragmatic approach while staying informed on emerging threats like APTs and ransomware. Provide expert assessments of security configurations and advise clients on risk mitigation strategies and best practices. Configure and fine-tune security tooling from ad-hoc adjustments to complex setups, driving continuous improvement initiatives within customer environments. Participate in call rotations and support activities to ensure seamless operational security. Present insights and simplify complex technical topics to clients as a trusted advisor.
Required Qualifications
- Strong expertise in Web Application Firewalls, certificates management, CDN, proxies, and security rules
- Solid understanding of network security, including Firewall rules and Intrusion Prevention Systems (IPS)
- Experience in analyzing security logs and managing security events
- Ability to assess and recommend improvements for Firewall/WAF configurations
- Skilled in configuring security tools, from basic setups to complex, advanced configurations
- Broad knowledge of cybersecurity topics such as APTs, secure coding, ransomware, and current hacking trends
- Proven ability to advise on risk mitigation strategies
- Excellent communication skills in English, capable of presenting and defending technical points to clients
- Results-oriented with a focus on delivering high-quality service
- Ability to simplify complex technical topics into clear, understandable recommendations for any audience
- Willingness to participate in call rotations and client support
Desired Qualifications
- Backup solutions, automation and scripting knowledge is a plus
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