Flexible Customer Service Associate
$45,760–$45,760 year
On-sitePortland, Maine, United States
Job Summary
Consult customers on their rental, actively offering products and services while overcoming objections to maximize revenue. Ensure vehicles are prepared for pick-up by cleaning, assessing damage, fueling, and refilling fluids. Shuttling customers, managing rental and return processes in compliance with policies, and preparing all rental documents accurately. Answer phones to assist customers promptly, resolve service issues, and coordinate queue efficiency to minimize wait times. Review rental parameters and charges, ensuring accurate return dates and complete understanding of rates. Work flexible shifts including weekends, holidays, and overtime in all weather conditions.
Required Qualifications
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Passion for customer service and attention to detail - Goes the extra mile.
- Self-motivated to achieve and exceed targeted goals.
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English.
- Good communication skills both written and oral. Communicate in English clearly and proficiently.
- Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer-facing environment.
Desired Qualifications
- Candidates fluent in other languages are encouraged to apply.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.