Flexi Front of House Manager - West Midlands
$29,619,200–$32,136,000 year
On-siteBirmingham, England, United Kingdom
Job Summary
Welcome parents and children daily as the face of the nursery, managing parent communications via email and telephone while ensuring all responses meet allocated SLAs. Own the operational management of the site, including rotas, budgets, procurement, and the Parent Breakfast Bar, while overseeing the kitchen and cleaning teams to meet industry regulations. Liaise with Facilities for maintenance, handle compliance actions like Right to Work verifications, and drive commercial performance by monitoring occupancy and managing the waiting list. Provide cover in Family Rooms for absences and support marketing and events teams with newsletters and Family Club activities. Work flexible shifts within opening hours (6.30am-7.30pm) to support varied patterns and ensure all safety policies and HandS checks are completed promptly.
Required Qualifications
- Higher education qualification or relevant professional experience
- Experience either in a customer facing role or an operational role
- Proven track record of prioritising and multi-tasking under pressure
- Experienced, and competent, user of ICT systems (including Mac computers)
- Must be competent in Google suite, specifically navigating Google Sheets
- Experience of budget management and procurement
- A solution-focused decision maker
- A positive, can-do attitude
- Able to communicate and influence clearly using a variety of techniques (oral and in writing)
- A rigorous, structured and organised approach
- Able to reflect on oneself, respond positively and improve
- Happy to work an early/ late shift pattern and the occasional weekend/ evening
- High energy brought to every task
- A solutions-driven approach to problems
- Able to manage workload and time effectively
Desired Qualifications
- Passion and positivity (you always see the glass half full)
- A love for parent partnerships (you really want to make people happy)
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