Flexi Front of House Manager
$33,508,800–$41,454,400 year
On-siteWinchester, England, United Kingdom
Job Summary
Welcome parents and children daily as the face of the nursery, managing parent communications via email and telephone while ensuring all responses meet allocated SLAs. Own the operational management of the facility, including budgeting, procurement, invoicing, and creating team rotas to maintain 95% occupancy targets. Lead the Nursery Operations team, overseeing kitchen and cleaning standards, liaising with facilities for maintenance, and coordinating settling-in sessions and family events. Ensure compliance actions are completed promptly and that all safety policies and HandS checks are executed thoroughly. Work flexible shifts between 6:30am and 7:30pm to cover varied patterns and provide support across the nursery.
Required Qualifications
- Higher education qualification or relevant professional experience
- Experience either in a customer facing role or an operational role
- Proven track record of prioritising and multi-tasking under pressure
- Experienced, and competent, user of ICT systems (including Mac computers)
- Must be competent in Google suite, specifically navigating Google Sheets
- Experience of budget management and procurement
- A solution-focused decision maker
- A positive, can-do attitude
- Able to communicate and influence clearly using a variety of techniques (oral and in writing)
- A rigorous, structured and organised approach
- Able to reflect on oneself, respond positively and improve
- Happy to work an early/ late shift pattern and the occasional weekend/ evening
- High energy
- A solutions-driven approach to problems
- Able to manage workload and time effectively
Desired Qualifications
- Passion and positivity (you always see the glass half full)
- A love for parent partnerships (you really want to make people happy)
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