Flexi Front of House Manager
$33,508,800–$41,454,400 year
On-siteReading, England, United Kingdom
Job Summary
Be the face of the nursery, welcoming parents and children daily while managing parent communications, responding to emails within SLAs, and handling sessional change requests. Own the operational management of the nursery by overseeing kitchen and cleaning teams, liaising with facilities for repairs, and managing budgets, procurement, and team rotas to maintain 95% occupancy targets. Organise settling-in sessions, assist with compliance actions like Right to Work verifications, and support marketing and events coordination. Work flexible shifts between 6:30am and 7:30pm, covering Family Rooms for absences and ensuring all safety checks and policies are followed.
Required Qualifications
- Higher education qualification or relevant professional experience
- Experience either in a customer facing role or an operational role
- Proven track record of prioritising and multi-tasking under pressure
- Experienced, and competent, user of ICT systems (including Mac computers)
- Must be competent in Google suite, specifically navigating Google Sheets
- Experience of budget management and procurement
- A solution-focused decision maker
- A positive, can-do attitude
- Able to communicate and influence clearly using a variety of techniques (oral and in writing)
- A rigorous, structured and organised approach
- Able to reflect on oneself, respond positively and improve
- Happy to work an early/ late shift pattern and the occasional weekend/ evening
- High energy
- A solutions-driven approach to problems
- Able to manage workload and time effectively
Desired Qualifications
- Passion and positivity (you always see the glass half full)
- A love for parent partnerships (you really want to make people happy)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.