FLEX Senior Manager, Test Lead - Business Process Validation
On-siteBethesda, Maryland, United States
Job Summary
Lead Business Process Validation test strategy and execution for complex enterprise initiatives, defining scope, entry/exit criteria, and coverage expectations in partnership with product, engineering, and release teams. Oversee readiness activities including scenario design, data provisioning, and dependency tracking while aligning testing to release milestones and PI Planning commitments. Manage defect lifecycles by documenting, prioritizing, and triaging issues in Jira to assess severity, root cause, and release implications. Maintain quality metrics and governance routines to provide visibility into execution health, defect trends, and release readiness for leadership reporting. Strengthen test design, traceability, and automation frameworks to improve release confidence and operational workflows across distributed teams.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, Hospitality Technology, or a related field; or equivalent practical experience including 10+ years of relevant work experience in QA, BPV, software testing, or enterprise technology management
- 6+ years of experience in QA, BPV, software testing, test management, or enterprise technology delivery
- 1+ year of experience leading QA teams, BPV teams, testing workstreams, or cross-functional validation efforts
- Experience managing complex end-to-end testing across integrated systems, business processes, and release cycles
- Experience developing test strategies, governance routines, quality metrics, and defect management processes
- Experience working with product, engineering, business operations, release management, and executive stakeholders
- Experience with Agile, Scrum, SAFe, or similar delivery frameworks
- Strong understanding of QA engineering, test strategy, traceability, defect lifecycle management, and release readiness
- Ability to support large-scale test governance with clear ownership, metrics, reporting, escalation paths, and dependency management
- Experience identifying, documenting, prioritizing, and resolving defects using tools such as Jira
- Ability to analyze test coverage, defect trends, blocker impact, and delivery risk
- Ability to communicate technical and operational issues clearly for leadership and cross-functional stakeholders
- Strong cross-functional leadership, stakeholder influence, accountability, and delivery focus
- Knowledge of CI/CD quality practices, test automation frameworks, regression testing, and scalable validation approaches
- Strong knowledge of SDLC, STLC, Agile, Scrum, SAFe, and DevOps methodologies
- Advanced experience with Power BI, Tableau, Excel, Jira dashboards, or similar reporting tools
- Experience collaborating with distributed onshore and offshore testing teams across business, technology, QA, and operations
Desired Qualifications
- Hospitality industry or hotel operations experience
- Understanding of Business Process Validation methods, including process decomposition, L4 process mapping, scenario design, variation banks, and persona-based testing
- Familiarity with enterprise platforms such as Salesforce, ServiceNow, Workday, Oracle, SAP, PMS, POS, CRM, Loyalty, finance, procurement, and hospitality operations systems
- Certified Scrum Master, SAFe Agilist, or SAFe Practitioner certification
- Experience with AI-assisted test automation or QE transformation initiatives
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